Butlers Policies


For direct (single night/ single room) bookings, there is no charge if you cancel your reservation by midday the day before arrival. Thereafter, a 75% charge will be made for any cancellation if we are unable to re-let your room.

For multiple room and multiple day bookings, the cancellation period is 48 hours. For self catering rooms and during all Cheltenham festivals, the cancellation period is 1 week.

For reservations made via Booking Agents, their stated cancellation policies apply.


At all times we strive to communicate openly, honestly and respectfully. We reserve the right not to respond to discourteous and/or untrackable individuals and companies.We will respond courteously and timely to every one else.


In the event of a complaint, we will investigate and respond in a timely and courteous manner. Where appropriate, we will make immediate amends.


We do not discriminate against anyone for being themselves.


Assistance to disabled guests is always offered notwithstanding our own availability and ability to help.We offer a range of services to help so please ask if we can be of any assistance.

Please detail any special needs or dietary requests at the time of booking – this will help us to provide the best accommodation and service.


Reduce, Re-use and Recycle: See our Green Tourism section.

Health and Safety

At all times we will adhere to the strict guidelines and follow statutory codes of conduct for hygiene, health and safety.


Damage to Hotel Goods will be charged at replacement or cleaning cost. A standard cleaning charge of £50.00 per night is levied on guests who smoke in their rooms. Replacement keys are charged at £25.00 each.


All reservations must be confirmed with a credit or debit card. We are unable to accept AMEX or Diners. All accounts are payable in 10 days from invoice.

Pets and assistance dogs

We are unable to accommodate pets although assistance dogs are welcome at all times.

Guests must provide all bedding, bowls and food and are responsible for pet conduct and cleanliness at all times.


A strict closed door policy is in place and all guests are required to enforce this safety measure. We reserve the right to refuse admission and exclude visitors.

Guest visitors are welcome until 9.00 pm.


We are a strictly no smoking venue.All naked flames including candles are not allowed.

Company Information

Butlers Hotel Limited trading as Butlers.
Registered in England and Wales No: 4555698. VAT Number 800 4418 75

Web Site Copyright and Disclaimer

Butlers Hotel Ltd seeks to ensure that the information published on its website is up to date and accurate. However, the information on the website does not constitute legal or professional advice and Butlers cannot accept any liability for actions arising from its use. Butlers Hotel Ltd cannot be held responsible for the contents of any pages referenced by an external link.

If you consider any linked pages to be inappropriate, illegal or offensive please let us know by contacting info@butlers-hotel.co.uk

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